AVI HEALTH & COMMUNITY SERVICES (AVI) is a multi-disciplinary community-based organization, providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to more than 500 people living with HIV and hepatitis C and more than 3000 harm reduction clients. We work within a social justice and health promotion framework – ensuring equity and access to services for all – and from a harm reduction perspective, understanding that clients are the best sources of knowledge regarding the services and supports they need. AVI provides comprehensive, accessible and effective education, prevention, care, treatment and support services to residents of Vancouver Island with offices in Victoria, the Westshore, Nanaimo, the Comox Valley and Campbell River. For more info see: www.avi.org
THE ENHANCED HARM REDUCTION SERVICE (EHR) is a new program operating out of our Community Health Centre in Nanaimo. The EHR is a flexible, community-based, harm reduction program that will provide pharmaceutical alternatives to the toxic street drug supply along with wrap around supports. Our services are delivered across the traditional territories of the Snuneymuxw, Stz’uminus, and Snaw'naw'as People.
Join our supportive, dedicated and client-centred team in promoting the health, dignity and well- being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.
JOB SUMMARY:
The Medical Office Assistant will assist in the daily operation of the medical office by performing medical and secretarial duties and help to maintain an efficient and cooperative operation. The successful candidate will be comfortable working in a multi-disciplinary team setting as well as working independently with minimal supervision. The nature of our work means the pace and workflow within the clinic can change daily – candidates must be comfortable working in busy reception areas and a quiet office. As our program is growing, candidates need to be comfortable with policies and procedures being adapted in an iterative fashion to meet the needs of our clients and team. This position reports to the Enhanced Harm Reduction Program Manager.
KEY DUTIES AND RESPONSIBILITIES:
- Upholds the highest level of patient confidentiality regarding patient and team information in accordance with PIPA and FOIPPA protocols.
- Transcribes patients’ prescriptions into EMR using a keyboard and mouse with high accuracy.
- Maintains clinic workflow by scheduling patient appointments, follow-ups, and sending reminders to ensure patient attendance.
- Maintains record keeping/filing systems. Screens, prioritizes, and distributes incoming records, faxes, emails, phone calls, and other materials.
- Manages medical referrals according to physician’s instructions and procedures.
- Prepares documents and materials for medical clinics and/or patient visits as required.
- Participates with client intake by assisting clients with intake paperwork, point of care tests, and transition in and out of the clinic.
- Assists in observation of clients pre and post administration of medications in collaboration with nursing and support teams.
- Provides and maintains a clean, welcoming, and safe reception area for patients.
- Collects, reads, and enters all point of care tests.
- Enters, Codes, and Submits appointment details for reimbursement from provincial and national healthcare plans according to medical billing procedures.
- Assists in the completion of other secretarial and administrative duties for the clinic.
- Works with team to create positive, healthy, clinic environment.
- Performs other related duties as assigned.
QUALIFICATIONS:
- Minimum two years’ recent medical office experience, or an equivalent combination of education, training, and experience.
- Excellent communication and interpersonal skills required to work effectively with co- workers, clients, community, and other service providers.
- Demonstrated commitment to the policy and practice of harm reduction, cultural safety, and trauma and violence informed practices.
- Understanding of the impact on individual health and well-being, as well as the considerations for service delivery related to systemic barriers associated with poverty, mental health, substance use, trauma, racism, ongoing colonialism, heterosexism, and gender discrimination.
- A well-developed self-care practice to ensure resiliency working in a challenging industry.
- Experience with MOIS system is an asset.
- Experience with occupational health and safety standards and procedures.
- Valid Class 5 BC Driver’s License.
- Ability to communicate effectively, both verbally and in writing.
- Knowledge of medical terminology and medical office procedures.
- Ability to plan, organize, and prioritize.
- Ability to work independently and in cooperation with others.
- Ability to analyze and solve problems.
- Proof of Vaccination Status, as required by the Provincial Health Order for Hospital and Community Health Care Services staff.
POSITION DETAILS:
- Role Type: This is a full-time position.
- Term: Starting as soon as possible, ending July 29, 2023 with the possibility of extending, based on funding.
- Pay: Grid 31: $29.32/hour
- Schedule: 37.5 hours/week: Monday to Friday, 10 am to 6 pm.
- Union: This position is a union role with the BCGEU under the Collective Agreement HEABC and Health Services & Support Community Subsector Association 2022-2025
- Location: This position works out of the Nanaimo Enhanced Harm Reduction Clinic, located at 55 Victoria Road, Nanaimo BC
- Benefits: This position will be eligible for extended health, life and AD&D coverage after 488 hours with AVI. AVI pays for the entire cost of the plan on behalf of its staff.
- Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. If not, after 488 hours, you will be eligible to join the Municipal Pension Plan. At this time, AVI contributes an additional 9.31% towards your pension account.
- Other Perks: This position gets 6% vacation (equivalent to 3 weeks), receives a paid day off for every Stat Holiday and Easter Monday (or paid time off in lieu) and accrues a Sick Bank of 6.9%. Sick and Vacation Days are both available to be used after your first 488 hours at AVI.
TO APPLY:
Please send your resume to jobs@avi.org by 5pm on Monday, April 10th, 2023.
We strongly encourage applications from, but not limited to, folks who identify as Queer, who are living with or at risk of HIV, who identify as Indigenous, as a person of colour, as a person who is racialized, as a person living with a disability, as a person who uses or used drugs, as a person with experience engaging in sex work, as a person who lives with HCV, and/or persons who represent a diversity of sexual orientations and genders.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
We would like to thank all those that apply but only those selected for an interview will be contacted