Senior Manager- Victoria Programs- Full time

AVI Health & Community Services (AVI) is a multi-disciplinary community-based organization, providing HIV, hepatitis C, substance use and mental health services across Vancouver Island. We work within a social justice and health promotion framework – ensuring equity and access to services for all – and from a harm reduction perspective, understanding that clients are the best sources of knowledge regarding the services and supports they need.   At the core of what we do is our ability, and commitment to, creating meaningful connections. between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. AVI provides comprehensive, accessible and effective education, prevention, care, treatment and support services to residents of Vancouver Island with offices in Victoria, the Westshore, Nanaimo, the Comox Valley and Campbell River.  For more info see

Join the supportive, dedicated and client-centred team at AVI  in promoting the health, dignity and well-being of all people affected by HIV, HCV, substance use and mental health issues through the  delivery of sex-positive and harm reduction-based substance use, mental health, education, prevention and support services.

ROLE SUMMARY: Senior Manager

This position works in the Victoria office and reports to the Senior Director. The Senior Manager is responsible for supporting managers in the management, supervision and evaluation of the programs that are assigned to them. They will bring a collaborative and relational approach to the supervision and support of a number of agency programs. Some or all of the following program managers may report directly to the Senior Manager; Education & Health Promotion Programs, LGBTQI2S+ programs, Positive Wellness Programs, Harm Reduction Programs, Housing Overdose Prevention Programs (HOPPS), Safe Supply programs and the Staff support program.

We are looking for someone who works from a strong relational perspective, is supportive, empathetic and able to uphold AVI’s values of harm reduction, social justice, trauma-informed care and cultural humility with staff and people accessing our services. This role requires strong roots and skills in frontline work. This person will provide leadership while working alongside our dynamic teams, to encourage growth, provide mentorship and support team stability. The Senior Manager  is also expected to collaborate and contribute to the development of organizational strategies, policies and practices of the programs and the agency as a whole.


1. Leadership and Team Management

  • Provides guidance, support, and mentorship to managers, fostering a supportive culture of collaboration and building relationships of trust
  • Fosters a positive team culture that values diversity, inclusivity, and collaboration.
  • Conducts regular staff meetings, performance evaluations, and professional development activities to support the growth and well-being of team members.
  • Works in collaboration with managers to support staff recruitment, interviewing and hiring, work assignments, orientation, training and performance supervision according to work rules, regulations and collective agreements
  • Supports managers to engage with staff to establish empathic supervisory relationships
  • Provides front-line support and coverage for teams in the absence of the manager
  • Collaborates with senior leadership to develop and implement strategic plans, goals, and objectives aligned with the organization's mission and values.
  • Provides one week of on-call manager coverage every 5 weeks

2. Program Development and Evaluation

  • Oversees the development, implementation, and evaluation of assigned programs and services, ensuring alignment with best practices and evidence-based approaches
  • Monitors program outcomes and impact, utilizing data and feedback to inform decision-making and drive program improvements
  • Manages all reporting for the assigned programs ensuring it is delivered in a timely way
  • Manages program budgets within defined parameters for assigned programs, ensuring fiscal responsibility and accountability
  • Manages the delivery of programs in a way that balances funder obligations while also ensuring sustainability of workload for staff
  • Identifies opportunities for program growth to better meet the needs of the people AVI serves.
  • Reviews and authorizes credit card, petty cash, and monitors expenditures related to program budgets.
  • Implements and maintains administrative and operational policies and procedures.

3. Stakeholder and Funder Engagement

  • In collaboration with the Senior Director, cultivates and maintains relationships with community partners, stakeholders, and funders to support the organization' efforts.
  • Works to ensure service users are involved in the development and delivery of programs
  • In collaboration with the Senior Director, manages relationships with funders of assigned programs
  • Collaborates with community members and organizations to identify needs, leverage resources, and address systemic barriers affecting marginalized populations

This is an evolving role so job duties may be subject to change at the discretion of the Senior Director, Victoria Programs.


  • 5-7 years management experience within a non-profit or community-based organization, including demonstrated leadership with program development and supervision of diverse staff team
  • Post-secondary degree, preferably at a Master's level, in a  health-related field (e.g., social work, counselling, public health) is an asset
  • An equivalent combination of education, training and experience will be considered.
  • Demonstrated management and administrative experience in all aspects of service delivery to people who experience structural inequalities
  • Demonstrated experience in managing teams within a union environment and working alongside human resources
  • Demonstrated relational practice of leadership which is supportive and empathic along with the ability to inspire and motivate individuals to achieve desired outcomes
  • Demonstrated commitment to social justice principles and practices, including harm reduction, anti-racism, decolonization, combating stigma related to drug use, HIV, hepatitis C, and challenging gendered oppression, ableism, homophobia, and transphobia 
  • Demonstrated experience working with the principles of “Nothing About Us, Without Us”
  • Relevant or applicable training/experience in anti-racism and a demonstrated commitment to anti-colonial learning/unlearning
  • Employment subject to criminal record check for working with vulnerable populations
  • To comply with current BC Public Health Orders, must be fully vaccinated for COVID-19 or have an approved medical exemption. Proof of vaccination status will be required for successful applicants for positions covered by the order.


  • Ability to bring a positive, empathetic and relational approach, flexible, and enjoys working in a dynamic and informal workplace
  • Excellent interpersonal skills including the ability to coach and mentor staff, facilitate conflict resolution, foster empathic communication and demonstrate clear boundaries
  • Ability to establish and maintain positive working relationships, both within the agency and in the community
  • Be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
  • Organized, intuitive and able to balance multiple priorities while maintaining a high degree of professionalism, confidentiality and strong attention to detail.
  • Ability to model cultural competency to staff, including ensuring services are culturally sensitive and incorporate Indigenous knowledge, practices, and approaches to healing and wellness
  • Ability to communicate effectively across different mediums, including using standard computer programs (e.g. Zoom, Word, Excel, Outlook, Teams)


  • Pay: $46.00 - $49.50 based on applicable experience and qualifications 
  • Hours and Schedule: Monday to Friday 9:00 am to 5:00 pm, with variable hours as a senior member of the team.  This is a Full-Time position at 37.5 hours per week working in the Victoria office. This is a term position until March 31st, 2025, with continuation based on funding.
  • Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is an Excluded Position.
  • Benefits: This position will be eligible for extended health, life and AD&D on the 1st of the month after this position begins.  AVI pays for the entire cost of the plan on behalf of its staff.
  • Pension: This position is immediately eligible to join the Municipal Pension Plan. At this time, AVI contributes an additional 9.31% towards your pension account.
  • Other Perks: This position gets 8% vacation (equivalent of 4 weeks) to start, receives a paid day off for every Stat Holiday and Easter Monday and accrues a Sick Bank of 6.9%.  Sick and Vacation Days are both available to be used after your first 3 months at AVI.
  • Proof of Vaccination Required: AVI is under BC's Health Services Order and continues to require proof of vaccination and masking.
  • Hours of Work, Days Off and Work Area may be subject to change.


To apply please send your statement of interest to by 5pm on April 2, 2024

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We would like to thank all those who apply but only those selected for an interview will be contacted.