Community Crisis Counsellor - PACT Team - Casual

NOTE: This program has shifted (and will remain shifted) to a Monday-Friday program from a weekend one. This posting has been updated with the new hours.

AVI Health & Community Services (AVI) is a multi-disciplinary community based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all. 

At the core of what we do is our ability, and commitment to, creating meaningful connections. Every day, we strive to create meaningful connections between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. For more info see  

Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.


The AVI Peer Assisted Care Team will provide immediate low-barrier, harm reduction, trauma- informed support services to community members experiencing mental health, substance use and related crises.   

The team will be comprised of experiential responders and mental health professionals supported by a supervisory and management structure. All crisis calls will be attended by two team members who are trained in a range of trauma informed crisis management and de-escalation, suicide intervention and advanced first aid techniques. The team will also facilitate follow-up support to specialised services, case management, primary health care, housing support, mental health and substance use services.  

Our PACT team provides services on the territories of the Ləkʷəŋən peoples (Esquimalt and Songhees nations).


The PACT team will provide acute crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use crises. The Community Crisis Counsellor will be responsible for rapid point of service mental health crisis management and de-escalation, including crisis and wellness assessment, suicide intervention and safety planning.  

Alongside the Experiential Crisis Responder, this role will provide client-centered, harm reduction and trauma informed approaches grounded in the philosophy of the agency and needs of the service user. In addition, the Community Crisis Responder Worker will engage in clinical case management and reporting and community oversight processes. 


  1. Provide situational assessment and crisis de-escalation  
  2. ‘Hold-space’ for persons/groups experiencing psychological/emotional distress  
  3. Assess for wellness and safety plan, including triage to emergency services   
  4. Provide outreach care and emergency mental health response and support to persons in a variety of settings, including: parks, encampments, shelters, drop-in centers, people’s homes and community centers and to people living outside.   
  5. Center clients’ agency and choice; co-creating safety/wellness plans and engaging chosen support systems  
  6. Support immediate access to survival supplies, including access to: food, tents, tarps, blankets, clothing, harm reduction and safe sex supplies, etc…  
  7. First aid and overdose response including rescue breathing, oxygen and naloxone when necessary 
  8. Engage in point of service crisis counseling, clinical case management and supervision.  
  9. Foster safety by following protocols related to violence prevention and critical incidents such as overdose and other medical emergencies.   
  10. Work outdoors in all types of weather and in all seasons  
  11. Engage in planning, evaluation, reporting, and program development as directed.  
  12.  Perform other duties as assigned.  


  • Minimum 3 years’ relevant experience. Experience with crisis de-escalation, case management and harm reduction preferred 
  • Degree in mental health, Counselling or Social Work.  
  • Adept with situational and mental health assessment, including safety and wellness assessment, de-escalation and crisis intervention skills  
  • Extensive experience providing supportive counselling in the field  
  • Suicide Intervention and Assessment Training   
  • CBT and DBT Training  
  • Mental Health First Aid Training  
  • Experience and capacity for incident debriefing, including with service users and teammates.   
  • Skills and capacity to assess and triage to emergency services, where appropriate  
  • Extensive experience with Clinical Case Management, including experience maintaining confidential client records  
  • Effective working relationships with community care providers, including local non-profit and Health Authority services  
  • Direct Service delivery and advocacy experience with community-based and provincial support services and systems (financial aid, housing/shelter, healthcare, justice system, etc.)  
  • Demonstrated capacity to effectively communicate with Emergency Service Personnel   
  • Demonstrated skills, experience, and commitment to harm reduction principles and practices.   
  • Demonstrated ability to establish respectful rapport, provide support and advocate for a diverse range of individuals who are actively using substances and living with significant barriers to their health and well-being.   
  • Demonstrated empathic observer invested in respectful relationship-building.  
  • Demonstrated skills, experience, and knowledge in the areas of harm reduction/health promotion practices, safer sex and safer drug use practices, addictions, safer sex, sex work, HIV/AIDS, Hepatitis C, poverty, trauma and mental health.   
  • Demonstrated practice of social justice, cultural humility, trauma-informed and public health approaches and models of social support and health care.   
  • Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques.  
  • Demonstrated ability to take initiative, find innovative solutions and work independently.  To use resourceful and creative problem solving to find effective solutions and to meet people where they are at both physically in community and in their experience.  
  • First aid and CPR level C  
  • Valid Class 5 BC Driver’s License with “Normal” Drivers Status  
  • Driver’s Abstract (AVI will review the past year’s driving record. Drivers will need to have no suspensions or prohibitions or 1 passenger only restrictions or a high Driver's Factor)
  • Commitment to honor Indigenous communities and ways of knowing, and approach learning about the ongoing impacts of colonial violence with humility. 


  • Pay: $28.56/hour to start with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU pay grid 38)
    • Hours and Schedule: Casual hours with shifts that may fall on Monday to Friday 1:30pm-9:30pm
    • Hours of Work, Days Off and Work Area may be subject to change
  • Term: Position runs to October 31, 2023. 
  • Location: AVI Victoria and in the community as needed.
  • Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2019-2022 and this role is a BCGEU union position.
  • Position Type: Casual position. Multiple casual positions may be available.
  • Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately.  At this time, AVI contributes an additional 9.31% towards your pension account.  If you are not already a member of the Municipal Pension Plan, part time staff may become eligible after 2 years with AVI.
  • Perks: As a casual position, this position gets paid an extra 5% in lieu of vacation and 4.6% in lieu of stats, meaning your hourly rate is actually 9.6% higher than listed. 


To apply, please send your resume and cover letter to This posting is open until filled.

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

As AVI is a union environment, internal staff will be prioritized in the hiring process.

We would like to thank all those that apply but only those selected for an interview will be contacted.