CLCR Community Crisis Counsellors - multiple positions

AVI Health & Community Services (AVI) is a multi-disciplinary community based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all. 

At the core of what we do is our ability, and commitment to, creating meaningful connections. Every day, we strive to create meaningful connections between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. For more info see  

Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.

THE AVI COMMUNITY-LED CRISIS RESPONSE TEAM (CLCR) provides immediate low-barrier, harm reduction, trauma-informed support services to community members experiencing mental health, substance use and related crises.   

The team is comprised of experiential responders and mental health professionals supported by a supervisory and management structure. All crisis calls are attended by two team members who are trained in a range of trauma-informed crisis management and de-escalation, suicide intervention and advanced first aid techniques. The team also facilitates follow-up support to specialised services, case management, primary health care, housing support, mental health and substance use services.  

This team is expanding its hours and days of service, resulting in the multiple shifts this posting is advertising.  Part time and Full Time hours are available, as are Casual shifts.

Our CLCR team provides services on the territories of the Ləkʷəŋən peoples (Esquimalt and Songhees nations).


The CLCR team will provide acute crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. The Community Crisis Counsellor will be responsible for rapid point of service mental health crisis management and de-escalation, including crisis and wellness assessment, suicide intervention and safety planning.  

Alongside the Experiential Crisis Responder, this role will client-centered, harm reduction and trauma informed approaches grounded in the needs and agency of the service user. In addition, the Community Crisis Responder Worker will engage in clinical case management and reporting and community oversight processes. 


  1. Provide situational assessment and crisis de-escalation.  
  2. ‘Hold-space’ for persons/groups experiencing psychological/emotional distress.  
  3. Assess for wellness and safety plan, including triage to emergency services.  
  4. Co-develop Care Plans and Safety/Wellness Plans by centering client agency and supporting community connection and access to social and health care services.
  5. Maintain confidential case notes, including safety and wellness assessments, client documentation and release of information.
  6. Provide outreach care and emergency mental health response and support to persons in a variety of settings, including: parks, encampments, shelters, drop-in centers, people’s homes and community centers and to people living outside.   
  7. Support immediate access to survival supplies, including access to food, tents, tarps, blankets, clothing, harm reduction and safe sex supplies, etc…  
  8. First aid and overdose response including rescue breathing, oxygen and naloxone when necessary. 
  9. Engage in point of service crisis counseling, clinical case management and supervision.  
  10. Foster safety by following protocols related to violence prevention and critical incidents such as overdose and other medical emergencies.   
  11. Engage in Later Leadership Practices, including open communication, mutual support and collective accountability.
  12. Work outdoors in all types of weather and in all seasons  
  13. Engage in planning, evaluation, reporting, and program development as directed.  
  14.  Perform other duties as assigned.  


  • Minimum 3 years’ relevant experience. Experience with crisis de-escalation, case management and harm reduction preferred 
  • Degree in mental health, Counselling or Social Work.  
  • Adept with situational and mental health assessment, including safety and wellness assessment, de-escalation and crisis intervention skills  
  • Extensive experience providing supportive counselling in the field  
  • Suicide Intervention and Assessment Training   
  • CBT and DBT Training  
  • Mental Health First Aid Training  
  • Experience and capacity for incident debriefing, including with service users and teammates.   
  • Skills and capacity to assess and triage to emergency services, where appropriate  
  • Extensive experience with Clinical Case Management, including experience maintaining confidential client records  
  • Effective working relationships with community care providers, including local non-profit and Health Authority services  
  • Direct Service delivery and advocacy experience with community-based and provincial support services and systems (financial aid, housing/shelter, healthcare, justice system, etc.)  
  • Demonstrated capacity to effectively communicate with Emergency Service Personnel   
  • Demonstrated skills, experience, and commitment to harm reduction principles and practices.   
  • Demonstrated ability to establish respectful rapport, provide support and advocate for a diverse range of individuals who are actively using substances and living with significant barriers to their health and well-being.   
  • Demonstrated empathic observer invested in respectful relationship-building.  
  • Demonstrated skills, experience, and knowledge in the areas of harm reduction/health promotion practices, safer sex and safer drug use practices, addictions, safer sex, sex work, HIV/AIDS, Hepatitis C, poverty, trauma and mental health.   
  • Demonstrated practice of social justice, cultural humility, trauma-informed and public health approaches and models of social support and health care.   
  • Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques.  
  • Demonstrated ability to take initiative, find innovative solutions and work independently.  To use resourceful and creative problem solving to find effective solutions and to meet people where they are at both physically in community and in their experience.  
  • First aid and CPR level C  
  • Valid Class 5 BC Driver’s License with “Normal” Drivers Status  
  • Driver’s Abstract (AVI will review the past year’s driving record. Drivers will need to have no suspensions or prohibitions or 1 passenger only restrictions or a high Driver's Factor)
  • Commitment to honor Indigenous communities and ways of knowing, and approach learning about the ongoing impacts of colonial violence with humility. 


Pay: $33/hour to start with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU pay grid 38) 

Hiring Multiple Candidates to Cover Multiple Shifts: We are hiring multiple shifts to cover our 7 day per week program. Candidates can list which shifts they would like to work and the details of the schedule can be worked out with the successful candidates. 

Casual Positions are available as well. Casual positions are paid an extra 5% in lieu of vacation 5% in lieu of stats, meaning the casual hourly rate is actually 10% higher than listed.   

Available Shifts:

  • DAY SHIFTS: Day Shifts will run 8 hours long, scheduled sometime between 7am and 3pm. There are shifts available every day of the week: Saturday and Sunday. Specific details will be worked out with the candidate.
  • EVENING SHIFTS: Evening Shifts will run 8 hours long, scheduled sometime between 5pm and 1am. There are shifts available every day of the week: Monday to Sunday. Specific details will be worked out with the candidate. These Shifts are eligible for the BCGEU “Afternoon Shift Premium” of $0.25 extra/hour worked.
  • OVERNIGHT SHIFTS: Overnight will run 8 hours long, scheduled sometime between 12am and 8am. There are shifts available every day of the week: Monday to Sunday. Specific details will be worked out with the candidate. These Shifts are eligible for the BCGEU. “Night Shift Premium” of $2.50 extra/hour worked.
  • Hours of Work, Days Off and Work Area may be subject to change

Location: AVI Victoria and in the community as needed.

Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is a BCGEU union position.

Position Type: Regular, Part Time or Full Time if a candidate takes 5 shifts/week (37.5 hours/week).

Part Time Benefits: Anyone taking 15 or more hours per week but less than 37.5 hours is termed Part Time.  These Part Time positions will be eligible for extended health, life and AD&D coverage after 488 hours with AVI.  AVI pays for the entire cost of the plan on behalf of its staff.

Part Time Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately.  At this time, AVI contributes an additional 9.31% towards your pension account.  If you are not already a member of the Municipal Pension Plan, part time staff may become eligible after 2 years with AVI.

Part Time Perks: Part Time positions get 6% vacation (equivalent to 3 weeks), receive Stat In Lieu payments of 5% on each pay cheque and have a Sick Bank of 6.9%.  Sick and Vacation are both accessible after your first 488 hours at AVI.

Full Time Benefits: Benefits: Full Time positions are eligible for extended health, life and AD&D coverage after 488 hours with AVI.  AVI pays for the entire cost of the plan on behalf of its staff.

Full Time Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately.  If not, after 488 hours, you will be eligible to join the Municipal Pension Plan. Currently, AVI contributes an additional 9.31% towards your pension account.

Full Time Perks: This position gets 6% vacation (equivalent to 3 weeks), receives a paid day off for every Stat Holiday and Easter Monday and accrues a Sick Bank of 6.9%.  Sick and Vacation Days are both available to be used after your first 488 hours at AVI.

Proof of Vaccination Required: AVI is under BC's Health Services Order and continues to require proof of vaccination.


To apply, please send your resume and cover letter to This posting is open until July 31, 2023 5pm

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

As AVI is a union environment, internal staff will be prioritized in the hiring process.

We would like to thank all those that apply but only those selected for an interview will be contacted.