Campbell River Manager

AVI is looking for a Campbell River Manager! We are looking for a leader who has strong roots and skills in frontline harm reduction work. This person will provide leadership while working alongside our dynamic teams, to encourage growth, provide mentorship and support team stability.  

AVI Health & Community Services (AVI) is a multi-disciplinary community based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all. 

At the core of what we do is our ability, and commitment to, creating meaningful connections. Every day, we strive to create meaningful connections between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. For more info see   

Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.

The AVI Campbell River Team provides services for people who use drugs and may be impacted by criminalization, systemic injustice and stigma. Relational care is foundational to the team in providing appropriate and accurate services. Folks accessing supplies for safer drug use, safer sex supplies, overdose prevention, response and the training are met with care and intention. Harm Reduction services provides supports in various locations as we continue to look for a home for publicly accessible harm reduction services for all.  Campbell River Campbell River Harm Reduction Services is located on the territories of the Ligwiłda'xw people; the We Wai Kai, Wei Wai Kum and Kwiakah First Nations.


The Manager provides supervision and oversight for the operations of the Campbell River office while directly supporting the staff, service users and peer volunteers. This role is responsible for administrating the operations and facilities of the office. The role will also support AVI’s Regulated Access to Drugs program with program evaluation, community development and partnership components with support from the North Island Senior Manager.

The Manager has a strong relational practice of leadership in harm reduction healthcare to support and supervise staff in their roles providing psychosocial support to service users. The Manager supports staff and services users who hold multiple, intersecting identities including (but not limited to) people who use/d drugs, people with lived experience of HIV and hepatitis C, and LGBTQ2S+ people - from a sex positive and harm reduction-based approach. This role necessitates a demonstrated ability to navigate interpersonal issues that may be entrenched in personal power, colonial violence and racism.

The successful candidate embodies collaboration, works from a relational perspective, is supportive and empathetic, upholds AVI’s harm reduction, social justice, trauma-informed care and cultural humility values with staff and people accessing our services. They support and ensure that the Campbell River office and programs promotes the dignity and respect of the people we serve.


  1. Engages with staff to establish empathic supervisory relationships with clear and mutually-defined boundaries. Supervision will be grounded in harm reduction, understandings of the impacts of trauma, and include mentoring, feedback and skills development.
  2. Manages the daily operations of the Campbell River office, including spending time in the space to support to frontline staff, monitoring and ordering supplies, monitoring workplace safety and facilities.
  3. Supports staff through systems of debriefing, including daily check-ins, situational debriefing and 1:1 staff supervision  
  4. Schedules staff to ensure appropriate staffing levels, arranges staffing coverage, contacts casual staff members to call-out shift(s) and manages payroll approval (Inclusion) and leave management and provides coverage when minimum staffing is not met
  5. Assists recruitment, hiring and orientation of staff, in collaboration with the Senior Manager
  6. Manages the administrative tasks of the office, including: ordering supplies, ensuring sites are stocked, maintaining reporting deadlines and sending out communications…
  7. Supports people who are using substances in a variety of settings. Including assessing for overdose symptoms and responding with rescue breathing, oxygen and naloxone when necessary.
  8. Attends meetings as representative of the Senior Manager, as required and provides coverage for Senior Manager when they are away.
  9. Maintaining systems and documentation including but not limited to the completion of statistics, monthly narrative and reporting, as required, to ensure Senior Manager receives information and reports in a timely manner.
  10. Identifies training needs for staff and works with Senior Manager to ensure training needs are met.
  11. Performs administrative tasks as requested by the manager(s). Maintains both paper and electronic confidential client files as required. Oversees critical incident reporting and overdose response forms as needed within timely manner.
  12. Engages in program planning, evaluation, reporting, and program development as directed.
  13. Forms connections and relationships with community groups and health care professionals to identify trends, needs, priority health issues and networking opportunities.
  14. Develops and maintains relationships with community partners, including acting as a delegate for the Senior Manager and participating in relevant committees and working groups.
  15. Compiles and prepares departmental statistical and program information for the Senior Manager who reports to the Executive Director, Board of Directors, SUAP, PHAC, Island Health and other funders, including working directly with program staff to complete reports as needed.
  16. Performs other duties as assigned.


  • University degree in Health or Social Services, (Public Health, Social Work etc.) or equivalent combination of education and experience.  
  • 3-5 years demonstrated leadership with program management and supervision of diverse staff team, preferably within a non-profit or community-based organization 
  • Experience delivering/managing programming and services directly with program clients/participants with a harm reduction lens.  
  • Demonstrated knowledge and working relationships with local service care providers 
  • Extensive experience supporting staff working in high stress environments 
  • Experience working in solidarity with diverse populations including people who are criminalized for their drug use and/or mental health; people who are denied housing/precariously housed/warehoused; racialized identities; Indigenous & Metis persons; LGBTQI2S+ identities; sex workers; people with disabilities.  
  • Relevant or applicable training/experience in anti-racism and a demonstrated commitment to anti-colonial learning/unlearning, possessing a strong analysis of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People  
  • Knowledge of local Indigenous and non-Indigenous social services including housing, income and food security supports that may benefit persons served 
  • Demonstrated experience in managing human resources in a union environment. 
  • Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques.  
  • Demonstrated understanding of the importance and role of people who use drugs in the development, delivery, and evaluation of services intended to benefit them  
  • Positive approach, flexible, resourceful, and enjoys working in a dynamic, informal, and relational workplace.  
  • Excellent communications skills including in-person and also via technology. Ability to quickly grasp fundamentals of new computer programs.  
  • Excellent organizational, prioritization and time management skills 
  • Ability to recognise program needs and implement programming with input from relevant stakeholders
  • Ability to work with diverse groups of stakeholders including people impacted by poverty, substance use, criminalization, people who use drugs, service providers, funders and other community members. 
  • First Aid training and experience responding to critical incidents, including overdose response, including rescue breaths and the administration of naloxone.
  • Employment subject to criminal record check for working with vulnerable populations. 
  • To comply with current BC Public Health Orders, must be fully vaccinated for COVID-19 or have an approved medical exemption. Proof of vaccination status will be required  
  • Current Valid BC Drivers’ License 


  • Pay: $81,490.50 annually (equivalent to $41.90 hourly rate) per the HEABC paygrid for excluded managers.
  • Hours and Schedule: Monday to Friday, 9 am to 5 pm
  • Note: Hours of Work, Days Off and Work Area may be subject to change.
  • Term: This is an ongoing position, subject to funding
  • Location: The AVI Campbell River offices
  • Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is an Excluded Position.
  • Benefits: This position will be eligible for extended health, life and AD&D on the 1st of the month after this position begins.  AVI pays for the entire cost of the plan on behalf of its staff.
  • Pension: This position is immediately eligible to join the Municipal Pension Plan. At this time, AVI contributes an additional 9.31% towards your pension account.
  • Other Perks: This position gets 8% vacation (equivalent of 4 weeks), receives a paid day off for eligible Stat Holiday, which includes Easter Monday, and accrues a Sick Bank of 6.9%.  Sick and Vacation Days are both available to be used after your first 3 months at AVI.
  • Proof of Vaccination Required: AVI is under BC's Health Services Order and continues to require proof of vaccination.
  • Hours of Work, Days Off and Work Area may be subject to change.


To apply please send your resume and cover letter to This posting is open until till filled. 

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We would like to thank all those who apply but only those selected for an interview will be contacted.