AVI Health & Community Services (AVI) is a multi-disciplinary community based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all.
At the core of what we do is our ability, and commitment to, creating meaningful connections. Every day, we strive to create meaningful connections between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. For more info see www.avi.org
Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.
The AVI Campbell River Team provides services for people who use drugs and may be impacted by criminalization, systemic injustice and stigma. Relational care is foundational to the team in providing appropriate and accurate services. Folks accessing supplies for safer drug use, safer sex supplies, overdose prevention, response and the training are met with care and intention. Harm Reduction services provides supports in various locations as we continue to look for a home for publicly accessible harm reduction services for all. Campbell River Campbell River Harm Reduction Services is located on the territories of the Ligwiłda'xw people; the We Wai Kai, Wei Wai Kum and Kwiakah First Nations.
JOB SUMMARY:
This position would be scheduled for Wednesday and Thursday, 8:45 – 4:15 and Friday through Sunday 9:00 – 4:30.
This role is contracted until July 28, 2023 with the possibility of continuation dependent upon future funding.
The Assistant Manager provides supervision and oversight for the operations of the Campbell River office while directly supporting the staff, service users and peer volunteers. This role is also responsible administrating the operations and facilities of the office.
The Assistant Manager has a strong relational practice of leadership in harm reduction healthcare to support and supervise staff in their roles providing psychosocial support to service users. The Assistant Manager supports staff and services users who hold multiple, intersecting identities including (but not limited to) people who use/d drugs, people with lived experience of HIV and hepatitis C, and LGBTQ2S+ people - from a sex positive and harm reduction-based approach. This role necessitates a demonstrated ability to navigate interpersonal issues that may be entrenched in personal power, colonial violence and racism.
The successful candidate embodies collaboration, works from a relational perspective, is supportive and empathetic, upholds AVI’s harm reduction, social justice, trauma-informed care and cultural humility values with staff and people accessing our services. They support and ensure that the Campbell River office and programs promotes the dignity and respect of the people we serve.
KEY DUTIES AND RESPONSIBILITIES:
- Engages with staff to establish empathic supervisory relationships with clear and mutually-defined boundaries. Supervision will be grounded in harm reduction, understandings of the impacts of trauma, and include mentoring, feedback and skills development.
- Manages the daily operations of the Campbell River office, including spending time in the space to support to frontline staff, monitoring and ordering supplies, monitoring workplace safety and facilities.
- Supports staff through systems of debriefing, including daily check-ins, situational debriefing and 1:1 staff supervision
- Schedules staff to ensure appropriate staffing levels, arranges staffing coverage, contacts casual staff members to call-out shift(s)and manages payroll approval (Inclusion) and leave management and provides coverage when minimum staffing is not met
- Assists recruitment, hiring and orientation of staff, in collaboration with the manager
- Manages the administrative tasks of the office, including: ordering supplies, ensuring sites are stocked, maintaining reporting deadlines and sending out communications…
- Supports people who are using substances in a variety of settings. Including assessing for overdose symptoms and responding with rescue breathing, oxygen and naloxone when necessary.
- Attends meetings as representative of Manager, as required and provides coverage for manager when they are away.
- Maintaining systems and documentation including but not limited to the completion of statistics, monthly narrative and reporting, as required, to ensure Managers receive information and reports in a timely manner.
- Identifies training needs for staff and works with managers to ensure training needs are met.
- Performs administrative tasks as requested by the manager(s). Maintains both paper and electronic confidential client files as required. Oversees critical incident reporting and overdose response forms as needed within timely manner.
- Engages in planning, evaluation, reporting, and program development as directed.
- Performs other duties as assigned.
QUALIFICATIONS:
- University degree at bachelor’s level in relevant field i.e. Education, Social Work, Social Sciences, or equivalent combination of related experience and education
- The Assistant Manager will have a minimum of 5 years relevant work experience
- Minimum of 2 years supervisory experience of diverse staff team, preferably within a non-profit or community-based organization
- Demonstrated administrative skills, including systems development
- Valid Class 5 BC Driver’s License and access to a personal vehicle
- Excellent interpersonal skills including the ability to coach and mentor staff, facilitate conflict resolution, foster empathic communication and demonstrate clear boundaries
- First Aid training and experience responding to critical incidents, including overdose response, including rescue breaths and the administration of naloxone.
- Excellent organizational, prioritization and time management skills
- Demonstrated skills, experience, and commitment to harm reduction principles and practices.
- Demonstrated ability to establish respectful rapport, provide support and advocate for a diverse range of individuals who are actively using substances and living with significant barriers to their health and well-being.
- Demonstrated empathic observer invested in respectful relationship-building. Demonstrated skills, experience, and knowledge in the areas of harm reduction/health promotion practices, safer sex and safer drug use practices, addictions, safer sex, sex work, HIV/AIDS, Hepatitis C, poverty, trauma and mental health.
- Demonstrated practice of social justice, cultural humility, trauma-informed and public health approaches and models of social support and health care.
- Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques.
- Positive approach, flexible, resourceful, and enjoys working in a dynamic, informal, and relational workplace.
SKILLS AND ABILITIES:
- Commitment to honor local indigenous communities and to recognize the ongoing impacts of colonial violence.
- Committed to social justice, equity, anti-racism and decolonization.
- Ability to manage and support staff with diverse experiences.
- Physical ability to carry out the duties of the position
- Ability to work both independently and in a team setting
- Ability to organize and prioritize workload.
- Ability to establish and maintain rapport with and observe/recognise changes in clients
- Ability to apply conflict resolution strategies and work through a diversity of issues with clients and staff.
- Conflict resolution and crisis intervention skills and ability to work under pressure
- Advocacy skills
- Understanding of diversity, and anti-oppressive practices
- Understanding of the psycho-social issues affecting people who use substances
- Ability to recognise program needs and implement programming with input from relevant stakeholders
POSITION DETAILS:
- Pay: $33.00/hour per the HEABC paygrid for excluded managers.
- Hours and Schedule: Wednesday to Sunday, 37.5 hours/week. This role works Wednesday, Thursday, Friday, Saturday and Sunday.
- Location: Both at AVI Campbell River’s office and AVI’s SAFE Supply Clinic in Campbell River.
- Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2019-2022 and this role is an Excluded Position.
- Benefits: This position will be eligible for extended health, life and AD&D on the 1st of the next month that starts after this position begins. AVI pays for the entire cost of the plan on behalf of its staff.
- Pension: This position is immediately eligible to join the Municipal Pension Plan. At this time, AVI contributes an additional 9.31% towards your pension account.
- Other Perks: This position gets 8% vacation (equivalent of 4 weeks), receives a paid day off for every Stat Holiday and Easter Monday and accrues a Sick Bank of 6.9%. Sick and Vacation Days are both available to be used after your first 3 months at AVI.
- Proof of Vaccination Required: AVI is under BC's Health Services Order and continues to require proof of vaccination and masking.
- Hours of Work, Days Off and Work Area may be subject to change.
TO APPLY:
To apply please send your resume and cover letter to jobs@avi.org by 5pm on January 9, 2023.
AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
We would like to thank all those who apply but only those selected for an interview will be contacted.