Job Posting: Harm Reduction Support Worker (Full time and part time) 


1) Regular/Full-Time (37.5 hours/week; Sunday-Thursday, 1-9pm) 

2) Temporary/Full-Time (covering a leave-of-absence from January 26-March 11; 37.5 hours/week; Monday & Tuesday 10am-6pm; Wednesday-Friday 1-9pm) 

DEPARTMENT: 713 Outreach Team, Harm Reduction Services 

SUPERVISOR: Harm Reduction Services Coordinator 

WAGE RATE: Grid 10 (starting $21.13/hr) 



Under the supervision of the Coordinator of Harm Reduction Services and the Team Lead of the 713 Outreach Team (intensive case management), the Harm Reduction Support Worker will work on a multidisciplinary team to provide a broad range of psychosocial and health-related supports to individuals in accordance with the Team’s goals and objectives. 


  • Active engagement with people who use drugs (including alcohol) and individuals who are living with, or at risk for, HIV/hepatitis C, using a collaborative, person-centered approach grounded in harm reduction and trauma-informed practice. 
  • Use brief assessment, active listening and crisis response skills to help meet immediate, basic needs and make appropriate referrals to other health and support services. 
  • Provide outreach-based supports in the community including accompaniment to appointments, home visits, eviction prevention, and advocacy in accordance with the established client care plans. 
  • Distribute and recover harm reduction supplies, and provide education and support on safer drug use, safer sex, HIV, hepatitis C, and STIs. 
  • Work in collaboration with partner agencies to provide a continuum of services within AIDS Vancouver Island and the Island Health Authority. 
  • Maintain confidential paper and electronic case notes and communicate clearly to coworkers in communication log. 
  • Foster safety by following protocols related to violence prevention and critical incidents (such as overdose and other medical emergencies), including the ability to use a cell phone. 
  • Engage in planning, evaluation, and program development as directed. 
  • Perform other duties as assigned. 


  • Formal education in health or social services program (Social Work, Psychology, Mental Health & Addictions Support Worker, etc), or equivalent combination of education and experience. 
  • Support Workers will have a minimum of two years relevant work experience and will demonstrate the following minimum requirements: 
  • Valid Class 5 BC Driver’s License and use of own vehicle for work purposes; 
  • Demonstrated skills, experience, and knowledge in the areas of harm reduction principles and practices; 
  • Demonstrated ability to establish rapport, provide support and advocate for a diverse range of clientele including individuals who are actively using substances and living with significant health challenges; 
  • Direct service delivery and advocacy experience with community-based and provincial support services and systems (financial aid, housing, health care, justice system, etc); 
  • Demonstrated skills, experience and knowledge in the areas of safer drug use, addictions, safer sex, sex work, HIV/AIDS, hepatitis C, mental health, etc; 
  • Demonstrated knowledge of social justice, health promotion and public health approaches and models of social support and health care; 
  • Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques; 
  • Ability to problem solve with creativity, flexibility, assertiveness and a cool head in dealing with complex issues; 
  • Excellent written and verbal communication and interpersonal skills, and demonstrated commitment to working within a collaborative team approach; 
  • Demonstrated time management and personal organization skills in order to effectively support a full caseload within a case management model. 


Application process: 

Please apply in writing with a resume and cover letter included as one document in an attachment addressed to Heather Hobbs, Coordinator of Harm Reduction Services, 

Posting open for both positions until Tuesday, January 3 at 5pm.