We're Hiring: Volunteer Coordinator - Victoria

To Apply: Please send your resume and cover letter to jobs@avi.org by 5pm on December 5, 2019.

Summary of the Position:

Grid Level: 31, $23.33/hour

Work Location: AVI Victoria, 713 Johnson Street  

Hours of Work: 15 hours/week, specific days and times to be determine with successful candidate

Start Date: ASAP

Job Summary:

The Volunteer Coordinator is responsible for the organization and management of volunteer recruitment, intake, placement, recognition, scheduling, communication, training and support.

Key Duties and Responsibilities:

  1. Performs administration duties related to volunteers: maintains files and records related to individual volunteer training, placement, and service including database management.
  2. Performs program coordination duties: recruits potential volunteers, completes placement interviews and organizes and delivers training.
  3. Schedules and communicates with volunteers on an ongoing basis.
  4. Evaluates programs using information obtained by observation and volunteer feedback on issues such as group session effectiveness, and material presented. Reports feedback to supervisor.
  5. Works collaboratively with staff to monitor and update volunteer roles, placements, policies, trainings and practices. 
  6. Communicates respectfully and effectively with volunteers to provide constructive feedback/feedforward.
  7. Contributes towards the ongoing organization and execution of AVI’s harm reduction pack making station, systems and events.
  8. Plans volunteer programs by determining content and structure, and consults with volunteers and program supervisors/managers as appropriate.
  9. Arranges group volunteer programs by performing duties such as scheduling session times, booking facilities, and acquiring materials.
  10. Provides group facilitation and education through delivery of volunteer orientation and other training modules. 
  11. Completes and maintains related records and documentations such as volunteer session evaluation summaries.
  12. Performs other related duties as assigned.


University Degree or Diploma or equivalent education and experience

  • One to two years’ experience with volunteer coordination preferably within a non-profit setting
  • Demonstrated experience planning, promoting, launching and delivering public workshops and/or development activities and events, such as trainings and workshops.
  • Office administration experience and computer skills including use of Word, Excel, database systems, internet, e-mail, PowerPoint.
  • Experience with data management and contact management programs including Giftworks and Excel
  • Excellent verbal communication skills in person and on the phone; clear and concise written communication.
  • Previous supervisory experience of volunteers or staff would be an asset

Skills and Abilities:

  • Ability to establish and maintain rapport with volunteers
  • Ability to maintain, and to support volunteers in the maintenance of professional boundaries
  • Ability to contribute to, and to support volunteers in contributing to, anti-oppressive, non-judgmental environments
  • Experience providing constructive feedback to individuals
  • Ability to communicate effectively, through written emails and newsletters, as well as through presentations and verbal meetings in person and through phone.
  • Strong public speaking and group facilitation skills
  • Ability to work cooperatively and collaboratively with volunteers, co-workers and community partners
  • Strong project management and organization skills
  • Ability to plan, organize, and prioritize
  • Ability to analyze and resolve problems
  • Strong computer skills including database management, contact management, graphic design and Microsoft Office programs: Outlook, Work, Excel, and PowerPoint
  • Ability to work a flexible schedule –including some weekday mornings, afternoons and evenings.

We encourage applications from, but not limited to, Indigenous Persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.