We're Hiring: Temporary Medical Office Assistant (MOA) - Westshore Health Centre - Part Time

Summary of the Position:

Grid: 31, $24.29/hour

Work Location: Westshore AVI Health Clinic, 111-2787 Jacklin Rd

Hours of Work: Tuesday from 4:15pm – 8:45pm and Thursday from 1:30pm - 5:00pm.

Start Date: April 20, 2020

End Date: May 10, 2020, or the return of the incumbent

To Apply: Please send your resume and cover letter to jobs@avi.org by 5pm on April 16, 2020.

Westshore AVI Health Centre provides healthcare and support to people who have substance use disorders and are living in the Westshore area. We are looking for someone to cover a Leave but there is potential for a regular casual/on call position for the right candidate. During the current COVID 19 pandemic, most patients are not being seen in office and all seen patients are being screened before in-person attendance, and every precaution is being taken to ensure a safe and healthy workplace for all staff.

Job Summary: The MOA will oversee the daily operation of the medical office by performing medical and secretarial duties, and help to maintain an efficient and cooperative operation.

Key Duties and Responsibilities:

  1. Maintains health care staff schedules and appointments
  2. Performs or ensures completion of all secretarial and administrative duties for the clinic.
  3. Maintains record keeping/filing systems, screens and prioritizes incoming records and materials
  4. Manages medical referrals according to physician’s instructions and procedures
  5. Prepares documents and materials for medical clinics and/or patient visits as required
  6. Manages all invoicing and accounts receivable and follows up on variances.
  7. Provides and maintains a welcoming and safe reception for patients
  8. Collects, reads and enters all point of care tests
  9. Works with team to create positive, healthy, clinic environment
  10. Performs other related duties as assigned.


  • Minimum three years’ recent medical office experience, or an equivalent combination of education, training, and experience
  • Excellent communication and interpersonal skills required to work effectively with co-workers, clients, community, and other service providers
  • Demonstrated knowledge of social justice, health promotion and public health approaches and models of social support and care
  • Experience with MOIS system is an asset
  • Experience with occupational health and safety standards and procedures
  • Valid Class 5 BC Driver’s License
  • Ability to communicate effectively, both verbally and in writing
  • Knowledge of medical terminology and medical office procedures
  • Ability to do financial calculations
  • Ability to evaluate and monitor administrative systems and procedures
  • Ability to plan, organize, and prioritize
  • Ability to work independently and in cooperation with others
  • Ability to analyze and solve problems
  • Comfortable working with people who may have drug use or mental health concerns

We encourage applications from, but not limited to, Indigenous Persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.