We're Hiring: SAFER Medical Office Administrator - Victoria

Position Details:

Grid: 31, $25.27/hour

Work Locations: SAFER Clinic

Hours of Work: 30 - 37.5 hours/week (negotiable), Monday – Friday, 8:30-4:30 (negotiable)

Start Date: ASAP

End Date: March 31, 2022

To Apply: Please submit your resume and cover letter to jobs@avi.org 


SAFER Program Summary: SAFER is a dynamic and evolving program that provides pharmaceutical alternatives to people who use drugs to reduce the harms associated with criminalization and the toxic supply of currently illegal substances.  

Job Summary:

The Medical Office Administrator will provide administrative and operational support for the SAFER program within a harm reduction setting similar to an Overdose Prevention Site.

Key Duties and Responsibilities:

  1. Performs and ensures completion of all administrative duties for the SAFER program
  2. Performs reception duties at the SAFER program space including welcoming participants and responding to questions and requests, making appointments or referrals, etc
  3. Maintains record keeping/filing systems including oversight of the OSCAR Electronic Medical Records (EMR) system and MSP billing
  4. Manages medical referrals according to clinical staff members’ instructions and procedures
  5. Receives and prioritizes incoming medical records and materials, and prepares documents and materials for medical clinics and/or participant visits as required
  6. Supports Program Director to receive invoices, follow up on variances, and review and reconcile monthly visa statements, petty cash and program cheque requests
  7. Responsible for ordering and maintaining supplies, including restocking supplies and equipment
  8. Compiles and prepares statistical and program information
  9. Maintains calendar of appointments and schedules for program staff
  10. Operates general office equipment including phone, computers, copier, etc
  11. Provides harm reduction supplies to clients when requested
  12. Demonstrates professional working relationships with other community agencies
  13. Works closely with all team members to create positive work environment
  14. Performs other related duties as assigned.

Qualifications, Skills and Abilities:

  • Minimum three years’ recent medical office experience and/or harm reduction services experience, or an equivalent combination of education, training, and experience
  • Proof of Vaccination Status, as required by the Provincial Health Order for Hospital and Community Health Care Services staff  
  • Knowledge of general office procedures including reception, basic medical terminology, and use of computer programs such as Word, Excel and Outlook
  • Experience with OSCAR EMR system is an asset (training provided)
  • High comfort level and flexibility with ongoing program development
  • High comfort level working in a harm reduction setting with people who use drugs.
  • Excellent organizational skills, attention to detail and problem-solving skills
  • Excellent communication and interpersonal skills required to work effectively with program participants and co-workers with diverse personal and professional backgrounds
  • Ability to remain calm and organized in a busy environment
  • Ability to communicate clearly and respectfully including during higher pressure times when there may be people presenting in crisis or overdose response may be required
  • Interest and ability in working with people who use drugs and are put at risk due to structural barriers and violence
  • Demonstration of personal values that include harm reduction and social justice by/for people who use/d illegal drugs
  • Basic knowledge in the areas of mental health, substance use and addiction, harm reduction/health promotion, HIV/AIDS, Hepatitis C, and structural violence such as poverty and colonization
  • Experience with occupational health and safety standards and procedures
  • Ability to work independently and in cooperation with others
  • Ability to prioritize work duties independently
  • Ability to evaluate and monitor administrative systems and procedures

We encourage applications from, but not limited to, Indigenous Persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.