Position Details:
Grid: 31, $25.27/hour
Work Locations: SAFER Clinic
Hours of Work: 30 - 37.5 hours/week (negotiable), Monday – Friday, 8:30-4:30 (negotiable)
Start Date: ASAP
End Date: March 31, 2022
To Apply: Please submit your resume and cover letter to jobs@avi.org
SAFER Program Summary: SAFER is a dynamic and evolving program that provides pharmaceutical alternatives to people who use drugs to reduce the harms associated with criminalization and the toxic supply of currently illegal substances.
Job Summary:
The Medical Office Administrator will provide administrative and operational support for the SAFER program within a harm reduction setting similar to an Overdose Prevention Site.
Key Duties and Responsibilities:
- Performs and ensures completion of all administrative duties for the SAFER program
- Performs reception duties at the SAFER program space including welcoming participants and responding to questions and requests, making appointments or referrals, etc
- Maintains record keeping/filing systems including oversight of the OSCAR Electronic Medical Records (EMR) system and MSP billing
- Manages medical referrals according to clinical staff members’ instructions and procedures
- Receives and prioritizes incoming medical records and materials, and prepares documents and materials for medical clinics and/or participant visits as required
- Supports Program Director to receive invoices, follow up on variances, and review and reconcile monthly visa statements, petty cash and program cheque requests
- Responsible for ordering and maintaining supplies, including restocking supplies and equipment
- Compiles and prepares statistical and program information
- Maintains calendar of appointments and schedules for program staff
- Operates general office equipment including phone, computers, copier, etc
- Provides harm reduction supplies to clients when requested
- Demonstrates professional working relationships with other community agencies
- Works closely with all team members to create positive work environment
- Performs other related duties as assigned.
Qualifications, Skills and Abilities:
- Minimum three years’ recent medical office experience and/or harm reduction services experience, or an equivalent combination of education, training, and experience
- Proof of Vaccination Status, as required by the Provincial Health Order for Hospital and Community Health Care Services staff
- Knowledge of general office procedures including reception, basic medical terminology, and use of computer programs such as Word, Excel and Outlook
- Experience with OSCAR EMR system is an asset (training provided)
- High comfort level and flexibility with ongoing program development
- High comfort level working in a harm reduction setting with people who use drugs.
- Excellent organizational skills, attention to detail and problem-solving skills
- Excellent communication and interpersonal skills required to work effectively with program participants and co-workers with diverse personal and professional backgrounds
- Ability to remain calm and organized in a busy environment
- Ability to communicate clearly and respectfully including during higher pressure times when there may be people presenting in crisis or overdose response may be required
- Interest and ability in working with people who use drugs and are put at risk due to structural barriers and violence
- Demonstration of personal values that include harm reduction and social justice by/for people who use/d illegal drugs
- Basic knowledge in the areas of mental health, substance use and addiction, harm reduction/health promotion, HIV/AIDS, Hepatitis C, and structural violence such as poverty and colonization
- Experience with occupational health and safety standards and procedures
- Ability to work independently and in cooperation with others
- Ability to prioritize work duties independently
- Ability to evaluate and monitor administrative systems and procedures
We encourage applications from, but not limited to, Indigenous Persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.