We're Hiring: Harm Reduction Weekend Team Lead

Summary of the Position:

Grid Level:  Grid 38, $28.56/hour

Work Locations: Comfort Inn, Victoria, BC

Schedules: 22.5 hours / week, Friday, Saturday and Sunday 11:15am – 7:15pm

On Call – 10:15am – 11:15am and 7:15pm – 9:15pm Friday, Saturday and Sunday

Start Date: ASAP

End Date: September 15, 2021

To Apply: Please submit your resume and cover letter to jobs@avi.org by 5:00pm on Monday, May 24, 2021


Job Summary:

The Harm Reduction Support Worker – Weekend Team Lead will provide supervision and support to the Harm Reduction Services team (casuals and regular staff). The Team Lead will be on call for scheduling and staff support from 10:15am – 11:15am and 7:15pm – 9:15pm on Friday, Saturday and Sunday.

This position will provide a broad range of low barrier, psycho-social supports to individuals accessing harm reduction programming and services at AVI. This position will also provide evidence-based educational and harm reduction interventions to individuals and priority populations to increase knowledge regarding HIV and other BBD transmission and prevention strategies, and facilitate behavior change to prevent transmission.

This position will provide oversight, support, and overdose response, including the administration of oxygen and Naloxone, to people using illicit substances in AVI’s.

Key Duties and Responsibilities:

  1. Manages the harm reduction services at all AVI Harm Reduction Sites
  2. Provides consultation, support, guidance and supervision to Harm Reduction Services staff
  3. Acts as a liaison between Harm Reduction staff and the manager to communicate and manage staff support needs, client concerns, issues related to facilities, operations, and critical incidents
  4. Arranges for staffing coverage, including contacting casual staff members to call-out the shift(s), confirming staffing according to seniority, making any necessary scheduling adjustments, and providing the Managers with an update via email.
  5. Provides administrative support to the team
  6. Provides break coverage and coverage when minimum staffing is not met
  7. Supports sites with administrative tasks, for example communicating to the manager and/or weekday team lead when supplies need to be ordered or restocking at both sites.
  8. Assists with following up with paperwork including but not limited to the completion of statistics, leave forms, time sheets…) to ensure Manager and Harm Reduction Administrative Support receives them in a timely manner
  9. When appropriate, attend meetings as representative of Manager
  10. Responsible for harm reduction supply distribution and recovery
  11. Provides education and support to clients on safer drug use, safer sex, HIV, Hepatitis C, and STIs
  12. Provides overdose prevention education and first aid response, including education on the administration of Naloxone
  13. Uses brief assessment, active listening and crisis response skills to help meet immediate, basic needs and make appropriate referrals to other health and support services within the Access Health Centre and within the community
  14. Engages with clients in a collaborative, person-centered approach grounded in harm reduction to provide information and support
  15. Maintains the safety of all program spaces by following protocols related to violence prevention and critical incidents (such as overdose prevention and response), including the ability to use communication devices
  16. Facilitates workshops and support groups related to increasing health and wellness
  17. Maintains both paper and electronic confidential client files as required
  18. Engages in planning, evaluation, and program development as directed
  19. Performs other duties as assigned


Education, Training, and Experience:

University degree in health or social services (Social Work, Psychology, Mental Health and Addictions Support Worker, etc.), or equivalent combination of education and experience

The Harm Reduction Support Worker – Weekend Team Lead will have a minimum of two years relevant work experience and will demonstrate the following minimum requirements:

  • Supervisory experience
  • First Aid training and experience responding to critical incidents
  • Excellent communication and interpersonal skills required to work effectively with co-workers, clients, community, and other service providers
  • Direct service delivery and supervisory experience in the community social services sector with a demonstrated working knowledge of community-based programs and related provincial and community support services systems
  • Demonstrated ability to establish rapport with a diverse range of clientele including individuals who are actively using substances and living with significant health challenges
  • Demonstrated skills, experience and knowledge in the areas of safer substance use, safer sex, sex work, HIV/AIDS, hepatitis C, mental health, etc.
  • Demonstrated knowledge of social justice, health promotion and public health approaches and models of social support and health care
  • Demonstrated understanding and commitment to harm reduction principles and practices
  • Demonstrated ability to establish rapport with a diverse range of clientele including individuals who are actively using substances and living with significant health challenges
  • Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques
  • Ability to apply sound judgement: stay grounded and use creativity, flexibility and assertiveness when working through complex and often urgent situations
  • Demonstrated understanding of the importance and role of people who use drugs in the development, delivery, and evaluation of services intended to benefit them
  • Strong working knowledge of local health and social services
  • Demonstrated knowledge of group process and facilitation techniques

Skills and Abilities:

  • Ability to work weekends
  • Ability to manage staff and volunteers
  • Leadership experience
  • Physical ability to carry out the duties of the position
  • Ability to work independently and in cooperation with others
  • Ability to operate related equipment
  • Ability to organize and prioritize
  • Ability to observe and recognize changes in clients
  • Ability to establish and maintain rapport with clients
  • Ability to analyze and resolve problems
  • Conflict resolution and crisis intervention skills
  • Advocacy skills
  • Ability to work with a diverse clientele
  • Ability to work under pressure and in crisis situations
  • Understanding of diversity issues
  • Understanding of the psycho-social issues affecting people who use substances

We encourage applications from, but not limited to, Indigenous persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.