We're Hiring! Director of Programs and Practice (Victoria)

Submit resume and cover letter to jobs@avi.org by 1:00pm on February 20th, 2018

(we encourage early applications as they will reviewed as they come in)

Vacancy Status: Full-time permanent

Work Location: AVI Victoria, 713 Johnson St

Start Date: Early March

Hours of Work: 37.5 hours/week, Monday-Friday. Some evening work may be required.

Salary: Excluded position with a salary set by Health Employees Association BC

Supervisor: Executive Director

Benefits: 100% employer paid extended health benefits, MSP coverage, eligible for Municipal Pension Plan, and 4 weeks of vacation per year.

Job Summary:

Reporting to the Executive Director, the Director of Programs and Practice is responsible for the implementation, management, supervision and evaluation of assigned programs in accordance with the standards set out by the agency. They work within the guidelines, policies and mission of the organization.

The Director of Programs and Practice also has the responsibility of clinical leadership for all staff providing direct client service within organization, including setting and monitoring standards of practice to ensure excellence in service delivery.  The Director of Programs and Practice also oversees the case management system for the agency and will provide services directly to clients as necessary under this system.

The Director of Programs and Practice is a key part of the senior management team for AVI, and is expected to contribute to the development of organizational strategies, policies and practices as well as the overall management of the overall management of the agency.

Duties and Responsibilities:

Key amongst the duties and responsibilities of the Director of Programs and Practice are the following:

1. Program and services management

  • Coordinating and administering all aspects of the assigned programs including planning, organizing, staffing, leading, and controlling program activities.
  • Ensuring that program activities operate within the policies and procedures of the organization.
  • Ensuring that program activities comply with all relevant legislation and professional standards.
  • Monitoring spending and maintaining appropriate fiscal controls to ensure all programs are within the scope of the annual budget.
  • Coordinating the delivery of services among different program activities to increase effectiveness and efficiency.
  • Identifying and evaluating the risks associated with program activities and take appropriate action to control the risks.
  • Ensuring consistent and meaningful evaluation of all programs and services is carried out, in order to assess their impact and success and to make needed changes and improvements as indicated.

​2. Clinical Leadership

  • Providing clinical practice supervision and mentorship for all staff who have client relationships, in all programs within the agency
  • Ensuring consistency of quality, accountability and high standards in programs and services
  • Ensuring all client files and documentation are maintained in an appropriate and accountable manner and according to established standards
  • Assessing problem situations to identify causes, gathering and processing relevant information, generating possible solutions, and making recommendations and/or resolve the problem
  • Communicating with clients and other stakeholders to gain community support for the program, and soliciting input to improve the program with the goal of meeting or exceeding client expectations
  • Assessing situations to determine the importance, urgency and risks and making clear decisions which are timely and in the best interests of the organization
  • Working with the Operations Coordinator to ensure that accurate and complete statistical records for all programs and services on the agency database are maintained, and that Executive Director is provided with comprehensive details on programs offered
  • Sharing limited on-call work as required

3. Management of program staff

  • Hiring, orienting and supervising all staff in the program areas for which the Director is responsible
  • Conducting regular performance appraisals with program team members, and providing constructive feedback and direction as to improvement
  • Providing positive leadership to all staff; encouraging a team approach and professional attitude; and modeling best practices

4. Other related duties

  • Participating actively as an agency representative in collaborative partner networks and in related community activities
  • Preparation of project grants and reporting
  • Identifying learning needs for program and service staff, and for the staff of the agency as a whole, and assisting in providing needed training
  • Performing other related duties as assigned by the Executive Director
  • Acting as the Executive Director during times of vacation or other absences


The Director of Programs and Practice must have the following qualifications:

  • Degree in Social Work (preference will be given to a Masters level in Social Work or a related discipline)
  • Current registration with the BC College of Social Workers or willingness to obtain
  • 3-5 years of experience in clinical leadership and support
  • 5-7 years of experience in a management role preferably within a non-profit or community based setting

Skills and Abilities

  • In-depth understanding of current psychosocial issues affecting people living with HIV/AIDS, hepatitis C, substance use and mental health issues and a working knowledge, both theoretical and practical, of anti-oppressive practice with diverse groups
  • Demonstrated commitment to the policy and practice of harm reduction
  • Positive approach, flexible, resourceful, and enjoys working in a dynamic, informal, and friendly environment.
  • Experience managing within a unionized environment an asset
  • Ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • Demonstrated leadership, coaching and team development skills including the ability to collaborate with and engage with a range of team members
  • Ability and willingness to provide leadership to the staff team and to act for the Executive Director during absences
  • Experience developing positive relationships with Indigenous people and/or organizations
  • Experience working with people impacted by poverty, substance use, marginalization, HIV and hepatitis C
  • Completion of Cultural Competency/Safety training for working with Indigenous people
  • Excellent organizational, communication and time management skills
  • Strong problem solving and group work leadership skills
  • Sound computer skills
  • Significant experience operating within relevant policy and legislation pertaining to health care and social work practice (Social Workers Act;  Child, Family, and Community Service Act;  Public Guardian and Trustee Act;  Freedom of Information and Protection of Privacy Act;  Mental Health Act;  Employment and Assistance Act;  Public Health Act;  Residential Tenancy Act;  and the Labour Relations Code (Collective Agreements)
  • Experience with numerous data collection and reporting techniques, including briefing notes, funder reports, interviews, questionnaires, focus groups, file reviews and literature reviews
  • Knowledge of community service organizations and referral pathways

We encourage applications from, but not limited to, Indigenous persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.