We're Hiring: Casual Positive Wellness Program Support Worker - Nanaimo

Summary of the Position:

Grid Level: Grid 10A, $22.77/hour

Hours of Work: Casual Shifts are 8:30am – 2:00pm Monday through Wednesday.

Work Location:  AVI Health Centre, 102-55 Victoria Road, Nanaimo

Start Date: April 15, 2019

To Apply: To apply, please submit your resume and cover letter to jobs@avi.org by 5:00pm on Sunday, March 31, 2019.

Job Summary:

The Support Worker is responsible for the provision and delivery of direct services to persons living with HIV and/or Hepatitis C.

Key Duties and Responsibilities:

  1. Actively engages with individuals who are living with, or at risk for, HIV/Hepatitis C, using a collaborative, person-centered approach grounded in harm reduction
  2. Uses brief assessment, active listening and crisis response skills to help meet immediate, basic
  3. needs and make appropriate referrals to other health and support services
  4. Advocates on behalf of clients with various Ministries and agencies to ensure clients receive
  5. maximum information and support
  6. Provides advocacy to clients by working with them on issues such as housing, medical, legal and
  7. other support agencies
  8. Provides intake and assessment, brief counseling, crisis counseling, harm reduction counseling,
  9. advocacy, and referral
  10. Conducts individual or group information sessions, and develops educational materials to meet
  11. clients’ needs, as required
  12. Provides onsite supervision and support for clients, and continues to develop programming for
  13. the resource room
  14. Provides information to other service providers, such as government and community-based
  15. agencies, medical and educational settings on HIV/AIDS and its effect on the provision of
  16. services
  17. Works in collaboration with partner agencies to provide a continuum of services
  18. Maintains both paper and electronic confidential client files
  19. Performs other duties as assigned


Education, Training, and Experience:

University degree in health or social services (Social Work, Psychology, Mental Health Support Worker, etc.), or equivalent combination of education and experience 

Support Workers will have a minimum of two years’ relevant work experience and will demonstrate the following minimum requirements:

  • Valid Class 5 BC Driver’s License
  • Demonstrated skills, experience, and knowledge in the areas of harm reduction principles and practices
  • Demonstrated ability to establish rapport, provide support and advocate for a diverse range of clientele including individuals who are actively using substances and living with significant health challenges
  • Direct service delivery and advocacy experience with community-based and provincial support services and systems (financial aid, housing, healthcare, justice system, etc.)
  • Demonstrated skills, experience, and knowledge in the areas of safer drug use, safer sex, sex work, HIV/AIDS, hepatitis C, mental health, etc.
  • Demonstrated knowledge of social justice, health promotion and public health approaches and models of social support and health care
  • Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques
  • Ability to problem solve with creativity, flexibility, assertiveness and a cool head in dealing with complex issues
  • Excellent written and verbal communication and interpersonal skills, and demonstrated commitment to working within a collaborative team approach;
  • Demonstrated time management and personal organization skills to effectively support a high volume of client work

Skills and Abilities:

  • Physical ability to carry out the duties of the position
  • Ability to work independently and in cooperation with others
  • Ability to operate related equipment
  • Ability to communicate effectively, both verbally and in writing
  • Ability to organize and prioritize
  • Ability to observe and recognize changes in clients
  • Ability to establish and maintain rapport with clients
  • Ability to analyze and resolve problems
  • Conflict resolution and crisis intervention skills
  • Advocacy skills
  • Leadership experience
  • Ability to work with a diverse clientele facing significant structural vulnerability
  • Demonstrated skills, experience, and knowledge in the areas of harm reduction/health promotion practices, safer using practices, HIV/AIDS, Hepatitis C, poverty issues, mental health concerns and substance use
  • Ability to work under pressure and in crisis situations
  • Strong interpersonal and communication skills
  • Understanding of diversity issues
  • Understanding of the psycho-social issues affecting people living with HIV and/or Hepatitis C

We encourage applications from, but not limited to, Indigenous persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.