We're Hiring: Casual Care Coordinator Assistant - Nanaimo

Summary of the Position:

Grid Level:   31, $24.29/hour

Work Location: AVI Health Centre, 102-55 Victoria Road, Nanaimo

Hours of Work: Casual/On-Call, Monday through Thursday 9:00am – 5:00pm

Start Date: ASAP

To Apply: Please submit your resume and cover letter to jobs@avi.org by 5:00pm on August 9, 2020.

Job Summary:
The Care Coordinator Assistant performs reception, and medical secretarial duties.

Key Duties and Responsibilities:

  1. Provides reception, administrative support and relief coverage for care coordinator / medical office assistant
  2. Maintains calendar of appointments and schedules for physicians
  3. Prepares materials and brings pertinent items and dates to physician’s attention as required
  4. Performs front clinic reception duties: responds to questions and requests from patients, greets patients, makes appointments or referrals according to instructions from physicians
  5. Reads and documents Point of Care lab test results
  6. Prepares documents and materials for clinic days and/or patient visits as required
  7. Sets up and maintains both electronic and paper charts.
  8. Operates general office machines including the computer, fax machine / photocopier, scanner, and debit machine
  9. Ensures that all required office supplies are ordered and on hand
  10. Performs screening and substance use assessments on all new clients
  11. Identifies short-term goals with clients
  12. Assists clients with appropriate advocacy to reach their goals
  13. Provides harm reduction supplies to clients when requested
  14. Works closely with all team members
  15. Demonstrates professional working relationships with other community agencies
  16. Performs other related duties as assigned


  • Two years’ related medical office experience
  • Completion of a medical secretarial program, or an equivalent combination of education, training, and experience
  • Understanding of harm reduction philosophy
  • Basic knowledge in the areas of mental health concerns, addictions, harm reduction/health promotion practices, HIV/AIDS, Hepatitis C and poverty issues
  • Experience working with people with addictions
  • Valid Class 5 BC Driver’s License

Skills and Abilities:

  • Ability to function well in a high visibility area in the front reception area of the clinic
  • Ability to communicate effectively, both verbally and in writing
  • Knowledge of general office procedures including reception, filing, basic medical terminology, Medical Office Information Software, Microsoft Windows, Word and Excel
  • Ability to work with structurally vulnerable clientele
  • Strong interpersonal and communication skills
  • Ability to work under pressure and in crisis situations
  • Ability to plan, organize and prioritize

We encourage applications from, but not limited to, Indigenous persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.