Summary of the Position:
Grid Level: 31, $24.29/hour
Work Location: AVI Health Centre, 102-55 Victoria Road, Nanaimo
Hours of Work: Casual/On-Call, Monday through Thursday 9:00am – 5:00pm
Start Date: ASAP
To Apply: Please submit your resume and cover letter to jobs@avi.org by 5:00pm on August 9, 2020.
Job Summary:
The Care Coordinator Assistant performs reception, and medical secretarial duties.
Key Duties and Responsibilities:
- Provides reception, administrative support and relief coverage for care coordinator / medical office assistant
- Maintains calendar of appointments and schedules for physicians
- Prepares materials and brings pertinent items and dates to physician’s attention as required
- Performs front clinic reception duties: responds to questions and requests from patients, greets patients, makes appointments or referrals according to instructions from physicians
- Reads and documents Point of Care lab test results
- Prepares documents and materials for clinic days and/or patient visits as required
- Sets up and maintains both electronic and paper charts.
- Operates general office machines including the computer, fax machine / photocopier, scanner, and debit machine
- Ensures that all required office supplies are ordered and on hand
- Performs screening and substance use assessments on all new clients
- Identifies short-term goals with clients
- Assists clients with appropriate advocacy to reach their goals
- Provides harm reduction supplies to clients when requested
- Works closely with all team members
- Demonstrates professional working relationships with other community agencies
- Performs other related duties as assigned
Qualifications:
- Two years’ related medical office experience
- Completion of a medical secretarial program, or an equivalent combination of education, training, and experience
- Understanding of harm reduction philosophy
- Basic knowledge in the areas of mental health concerns, addictions, harm reduction/health promotion practices, HIV/AIDS, Hepatitis C and poverty issues
- Experience working with people with addictions
- Valid Class 5 BC Driver’s License
Skills and Abilities:
- Ability to function well in a high visibility area in the front reception area of the clinic
- Ability to communicate effectively, both verbally and in writing
- Knowledge of general office procedures including reception, filing, basic medical terminology, Medical Office Information Software, Microsoft Windows, Word and Excel
- Ability to work with structurally vulnerable clientele
- Strong interpersonal and communication skills
- Ability to work under pressure and in crisis situations
- Ability to plan, organize and prioritize
We encourage applications from, but not limited to, Indigenous persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.