We're Hiring: Assistant Care Coordinator - AVI Health Centre - Nanaimo

AVI Health & Community Services (AVI) is a multi-disciplinary community based organization, providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to more than 500 people living with HIV and hepatitis C and more than 3000 harm reduction clients. We work within a social justice and health promotion framework – ensuring equity and access to services for all – and from a harm reduction perspective, understanding that clients are the best sources of knowledge regarding the services and supports they need.  AVI provides comprehensive, accessible and effective education, prevention, care, treatment and support services to residents of Vancouver Island with offices in Victoria, the Westshore, Nanaimo, the Comox Valley and Campbell River.  For more info see www.avi.org

AVI Health Centre is a Community Health Centre in Nanaimo.  We provide Primary Care, HIV, Substance Use, STBBI, PrEP, PEP, and HCV medical services, as well as outreach, supports, and social programming for our clients.  We also provide education services for the communities we support and for health and social services students and professionals that work with the same communities.

Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.

Job Summary:

The Assistant Care Coordinator works in partnership with our interdisciplinary team to provide person-centered care in our Community Health Centre, including intakes, referrals, medical administrative duties, harm reduction education, and support for people who are accessing Primary Care, and/or who are contemplating or accessing OAT, Safer, alcohol treatment, HIV Care, PrEP, PEP, HCV treatment, and/or gender affirming care.  The Assistant Care Coordinator will use a harm reduction, trauma-informed approach and is required to have medical administrative skills and experience to independently support clinical staff and the health needs of clients. This position reports to AVI’s Central Island Manager of Services.

Key Duties and Responsibilities:

  1. Supports people accessing Primary Care.
  2. Supports people contemplating or accessing OAT, alcohol treatment, HIV care, PrEP, PEP, HCV treatment and/or gender affirming care.
  3. Performs screening and substance use assessments with new clients.
  4. Provides intake, referrals, and medical administrative duties.
  5. Maintains calendar of appointments in conjunction with medical and office support staff.
  6. Prepares and brings information, materials, and dates to the attention of medical staff and care team, as required.
  7. Identifies goals with clients and assists clients with appropriate advocacy and support to reach their goals.
  8. Provides advocacy and systems navigation support for clients to access services, related healthcare care needs, medication adherence, housing, financial support, nutrition, and other relevant services.
  9. Provides clients with harm reduction support through individual risk reduction planning, education, distribution of harm reduction supplies, and Naloxone trainings and distribution.
  10. Works collaboratively with clients and care team to maintain individualized care plans, providing ongoing assistance and support with clients in accordance with care plan.
  11. Work with clients to enhance understanding of their health status and to build capacity to manage their own health, including self-advocacy and navigating barriers to care.
  12. Works closely with community partners to ensure seamless support of mutual clients.
  13. Administrative tasks and data entry.


  • Two years related medical office experience with multidisciplinary community team.
  • Prior administrative and client support experience working with primary care, mental health, harm reduction, HIV care and prevention, and substance use treatment services.
  • Understanding of harm reduction philosophy.
  • Ability to work independently and collaboratively with team and community partners.
  • Excellent communication skills.

Skills and Abilities:

  • Demonstrate administrative and client support skills, experience, and knowledge in the areas of primary care, substance use, harm reduction, HIV, HCV, sexual health, mental health, health promotion.
  • Knowledge of general office procedures including reception, filing, basic medical terminology, Medical Office Information Software, Microsoft Windows, Word and Excel.
  • Understanding of the impact on individual health and wellbeing, as well as the considerations for service delivery related to systemic barriers associated with poverty, mental health, substance use, trauma, racism, ongoing colonialism, heterosexism, and gender discrimination.
  • Ability to work with a diversity of people, including vulnerable populations.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Strong interpersonal and communication skills.
  • Strong advocacy skills.
  • Ability to work independently and collaboratively.
  • Ability to communicate effectively, both verbal and written.
  • Ability to organize and prioritize workload.
  • Ability to use computer effectively to complete documentation, data, and reports including experience with Electronic Medical Records (EMR).
  • Ability to analyze and resolve problems.
  • Conflict resolution and non-violent crisis intervention skills.
  • Ability to work under pressure and in stressful situations.
  • Ability to operate related equipment.

Position Details:

  • Benefits: This position will be eligible for extended health, life and AD&D coverage after 488 hours with AVI.  AVI pays for the entire cost of the plan on behalf of its staff.
  • Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. At this time, AVI contributes an additional 9.31% towards your pension account.
  • Other Perks: This position gets 6% vacation (equivalent to 3 weeks), receives Stat in Lieu payments of 4.6% on each paycheque and has a Sick Bank of 6.9%.  Sick and Vacation are both accessible after your first 488 hours at AVI.


To Apply: Please send an email to jobs@avi.org letting us know which shifts you are interested in by 5pm on Sunday, April 18, 2022

We strongly encourage applications from, but not limited to, folks who identify as Queer, who are living with or at risk of HIV, who identify as Indigenous, as a person of colour, as a person who is racialized, as a person living with a disability, as a person who uses or used drugs, as a person with experience engaging in sex work, as a person who lives with HCV, and/or persons who represent a diversity of sexual orientations and genders.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We would like to thank all those that apply but only those selected for an interview will be contacted.