AVI Health & Community Services (AVI) is a multi‐disciplinary community based organization, providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to more than 500 people living with HIV and hepatitis C and more than 3000 harm reduction clients. We work within a social justice and health promotion framework – ensuring equity and access to services for all – and from a harm reduction perspective, understanding that clients are the best sources of knowledge regarding the services and supports they need.
The Victoria SAFER Initiative is a flexible, community‐based, harm reduction program that provides safer, pharmaceutical alternatives to the currently toxic drug supply. SAFER is located on the territories of the Ləkʷəŋən peoples (Esquimalt and Songhees nations).
JOB SUMMARY:
The Medical Office Administrator (casual) will fill in shifts as needed and available that provide administrative and operational support for the SAFER program within a harm reduction setting similar to an Overdose Prevention Site.
KEY DUTIES AND RESPONSIBILITIES:
- Performs reception duties at the SAFER program space including welcoming participants and responding to questions and requests, making appointments or referrals, etc.
- Supports completing of all administrative duties for the SAFER program.
- Maintains record keeping/filing systems including oversight of the OSCAR Electronic Medical Records (EMR) system and MSP billing
- Manages medical referrals according to clinical staff members’ instructions and procedures
- Receives and prioritizes incoming medical records and materials, and prepares documents and materials for medical clinics and/or participant visits as required
- Operates general office equipment including phone, computers, copier, etc
- Provides harm reduction supplies to clients when requested
- Demonstrates professional working relationships with other community agencies
- Works closely with all team members to create positive work environment
- Performs other related duties as assigned.
QUALIFICATIONS, SKILLS & ABILITIES:
- Minimum three years’ recent medical office experience and/or harm reduction services experience, or an equivalent combination of education, training, and experience
- Proof of Vaccination Status, as required by the Provincial Health Order for Hospital and Community Health Care Services staff
- Knowledge of general office procedures including reception, basic medical terminology, and use of computer programs such as Word, Excel and Outlook
- Experience with OSCAR EMR system is an asset (training provided)
- High comfort level and flexibility with ongoing program development
- High comfort level working in a harm reduction setting with people who use drugs.
- Excellent organizational skills, attention to detail and problem-solving skills
- Excellent communication and interpersonal skills required to work effectively with program participants and co-workers with diverse personal and professional backgrounds
- Ability to remain calm and organized in a busy environment
- Ability to communicate clearly and respectfully including during higher pressure times when there may be people presenting in crisis or overdose response may be required
- Interest and ability in working with people who use drugs and are put at risk due to structural barriers and violence
- Demonstration of personal values that include harm reduction and social justice by/for people who use/d illegal drugs
- Basic knowledge in the areas of mental health, substance use and addiction, harm reduction/health promotion, HIV/AIDS, Hepatitis C, and structural violence such as poverty and colonization
- Experience with occupational health and safety standards and procedures
- Ability to work independently and in cooperation with others
- Ability to evaluate and monitor administrative systems and procedures
POSITION DETAILS:
- Pay: $25.27/hour to start with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU paygrid 31)
- Hours and Schedule: Casual basis with potential shifts falling Monday to Friday, between 8:30 am and 4:30 pm.
- Position Term:Position runs to March 31, 2023.
- Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2019-2022 and this role is a BCGEU union position.
- Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. At this time, AVI contributes an additional 9.31% towards your pension account. If you are not already a member of the Municipal Pension Plan, part time staff may become eligible after 2 years with AVI.
- Other Perks: This position gets paid an extra 5% in lieu of vacation and 4.6% in lieu of stats, meaning your hourly rate is actually 9.6% higher than listed.
TO APPLY:
Please send your resume and cover letter to jobs@avi.org by 5pm on October 6, 2022.
AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.
As AVI is a union environment, internal staff will be prioritized in the hiring process.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
We would like to thank all those that apply but only those selected for an interview will be contacted.