Casual Assistant Care Coordinator – Nanaimo

Job Summary:

The Casual Assistant Care Coordinator works in partnership with our interdisciplinary team to provide person‐centered support including intake, referrals, medical administrative duties, harm reduction education, and support for people who are contemplating or accessing OAT, alcohol treatment, HIV Primary Care, PrEP, PEP, HCV treatment, and/or Gender Affirming Care. The Casual Assistant Care Coordinator will use a harm reduction, trauma‐informed approach and is required to have medical administrative skills and experience to independently support clinical staff and the health needs of clients. This position reports to the Manager of AVI Nanaimo Health Centre.

Key Duties and Responsibilities:

  1. Supports people contemplating or accessing OAT, alcohol treatment, HIV Primary Care, PrEP, PEP, HCV treatment and/or Gender Affirming Care.
  2. Performs screening and substance use assessments with new clients.
  3. Provides intake, referrals, and medical administrative duties.
  4. Maintains calendar of appointments in conjunction with medical and office support staff.
  5. Prepares and brings information, materials, and dates to the attention of medical staff and care team, as required.
  6. Identifies goals with clients and assists clients with appropriate advocacy and support to reach their goals.
  7. Provides advocacy and systems navigation support for clients to access services, related healthcare care needs, medication adherence, housing, financial support, nutrition, and other relevant services.
  8. Provides clients with harm reduction support through individual risk reduction planning, education, distribution of harm reduction supplies, and Naloxone trainings and distribution.
  9. Works collaboratively with clients and care team to maintain individualized care plans, providing ongoing assistance and support with clients in accordance with care plan.
  10. Work with clients to enhance understanding of their health status and to build capacity to manage their own health, including self‐advocacy and navigating barriers to care.
  11. Works closely with community partners to ensure seamless support of mutual clients.
  12. Administrative tasks and data entry.
  13. Other duties as required.

Education, Training, and Experience:

  • Two years related medical office experience with multidisciplinary community team.
  • Proof of Vaccination Status, as required by the Provincial Health Order for Hospital and Community Health Care Services staff 
  • Prior administrative and client support experience working with primary care, mental health, harm reduction, HIV prevention, and substance use treatment services.
  • Demonstrate administrative and client support skills, experience, and knowledge in the areas of
  • primary care, substance use, harm reduction, HIV, HCV, sexual health, mental health, health
  • promotion, and the impact of systemic poverty.
  • Understanding of the impact on individual health and wellbeing, as well as the considerations
  • for service delivery related to systemic barriers associated with poverty, mental health,
  • substance use, trauma, racism, ongoing colonialism, heterosexism, and gender discrimination.
  • Understanding of harm reduction philosophy.
  • Knowledge of general office procedures including reception, filing, basic medical terminology,
  • Medical Office Information Software, Microsoft Windows, Word and Excel.
  • Ability to work independently and collaboratively with team and community partners.

Skills and Abilities:

  • Excellent communication skills.
  • Ability to work with a diversity of people, including vulnerable populations.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Strong interpersonal and communication skills.
  • Strong advocacy skills.
  • Ability to organize and prioritize workload.
  • Ability to use computer effectively to complete documentation, data, and reports including experience with Electronic Medical Records (EMR).
  • Ability to analyze and resolve problems.

Position Details:

  • Pay Rate: As per BGCEU Wage grid Grid Level: 31, $25.27hour
  • Work Locations: AVI Health Centre Nanaimo, BC
  • Shift and Hours: Day Shift Casual role, approx. 15 hours per week, days of the week to be determined
  • Start Date: ASAP
  • End Date: March 31, 2022 with possible extension or the return of incumbent

To Apply:

We encourage applications from, but not limited to, Indigenous persons, persons of colour, persons living with disabilities, persons who use/d illicit drugs, persons with experience of sex work, and persons representing diverse genders and sexualities.

To apply, please submit your resume and cover letter to by 5pm on November 18, 2021.