AVI Service Updates – (March 22, 2020)

AVI Service Updates – COVID-19


  • Majority of visits by phone or telehealth
  • Office is still open but clients are encouraged to phone or email first (if they come to the office they knock and are screened before coming the clinic)
  • Urgent in office visits only
  • HIV primary care visits by nurse and physician over telehealth (also OAT patients)
  • Nurse dispensing PrEP and other medications at the office using SD measures
  • PWP is providing support via phone and email
  • All groups and drop-in cancelled



  • OPS and harm reduction distribution with entry through the back door to better control flow with SD measures (reduction in number of booths etc)
  • Drop-in and groups cancelled
  • PWP offered through phone an email and limited in-person support


Campbell River

  • OPS and harm reduction distribution continuing with SD measures (reduction in number of booths etc)
  • Drop-in and groups cancelled
  • PWP offered through the office with SD measures and people are encouraged then to reconnect via phone/email



  • Moved to providing as much via phone or telehealth as possible
  • Connecting with clients via phone or email
  • Some in person visits for urgent concerns or people who don’t have phones
  • All groups cancelled
  • Mobile operating as usual



  • All groups cancelled
  • Daytime harm reduction open as usual with SD measures (no chairs in reception, nothing on counters, enhanced cleaning etc)
  • PWP - drop-in space closed with packaged meals to go and by delivery; phone and email support with many clients contacted this week; some limited in person support with SD available at the office using other staff
  • Education - one staff in office providing support to people who are coming for groups and support to HR peer front staff; others working at home providing email/phone education information and developing/reviewing resources for online work
  • Developing outreach support for PWP clients as staffing allows