AVI Service Updates – COVID-19
Nanaimo
- Majority of visits by phone or telehealth
- Office is still open but clients are encouraged to phone or email first (if they come to the office they knock and are screened before coming the clinic)
- Urgent in office visits only
- HIV primary care visits by nurse and physician over telehealth (also OAT patients)
- Nurse dispensing PrEP and other medications at the office using SD measures
- PWP is providing support via phone and email
- All groups and drop-in cancelled
Courtenay
- OPS and harm reduction distribution with entry through the back door to better control flow with SD measures (reduction in number of booths etc)
- Drop-in and groups cancelled
- PWP offered through phone an email and limited in-person support
Campbell River
- OPS and harm reduction distribution continuing with SD measures (reduction in number of booths etc)
- Drop-in and groups cancelled
- PWP offered through the office with SD measures and people are encouraged then to reconnect via phone/email
Westshore
- Moved to providing as much via phone or telehealth as possible
- Connecting with clients via phone or email
- Some in person visits for urgent concerns or people who don’t have phones
- All groups cancelled
- Mobile operating as usual
Victoria
- All groups cancelled
- Daytime harm reduction open as usual with SD measures (no chairs in reception, nothing on counters, enhanced cleaning etc)
- PWP - drop-in space closed with packaged meals to go and by delivery; phone and email support with many clients contacted this week; some limited in person support with SD available at the office using other staff
- Education - one staff in office providing support to people who are coming for groups and support to HR peer front staff; others working at home providing email/phone education information and developing/reviewing resources for online work
- Developing outreach support for PWP clients as staffing allows